Help Pages
Creating Your Order
This page takes you through the different stages in ordering a
publication:
- compiling an order;
- viewing and changing the order in the basket;
- adding to the basket;
- entering your delivery details;
- selecting a delivery option;
- entering your payment address;
- viewing your order summary;
Compiling an order
To order a publication, you need to view the full catalogue record for that
publication - as described in the help page on searching.
If you would like to proceed with an order, you should click on the Add to
Basket button at the bottom of the page. Note that if the publication is a
free item that is also available in a priced pack, you have the option of
ordering one or the other.
You will then receive a confirmation message saying that the item has been
added to the basket.
You can then either return to the search results or carry out another search
in order to continue adding publications to the basket.
When you have finished adding publications to your order, click on the View
Basket link at the top of the page.
Viewing and changing the order in the basket
This page provides a summary of the items you have requested. The table
lists for each publication requested:
- quantity ordered;
- ISBN/stock code;
- title;
- unit price;
- VAT rate;
- cost for that publication, eg if you want more than one copy.
The total cost of the publications is given at the bottom of the
table.
There are two quick ways of changing the order:
- You can click on the Remove button for a publication or the Remove all
button at the bottom of the table to delete one or all of the publications in
the basket.
- If you want to change the quantity of any publication, you can enter the
new amount in the box, and press the Update button at the bottom of the table.
This updates the Total Price column.
You can also add extra publications (see below). Once you're happy that you
are ready to order, click on the Check-out button.
Note: if you try to order more than 25 copies of a free publication
that is not in a priced pack, your order will default to just the 25 copies.
Similarly, if wanted more than a single copy of a free leaflet that is in a
priced pack, the order would convert your order to one for a priced pack of
those leaflets.
Adding to the basket
To add further publications, you need first to either click on Search
Results at the top of the page or carry out a fresh search.
Entering your delivery details
After clicking on the Check-out button at the bottom of the basket page, you
are asked for your delivery details. There are two possible options depending on
whether you came into the website as a guest user or you logged on a registered
user.
Guest
You have a form to fill in with the address where you want the publication(s)
delivered to. Some parts of the form have to be filled in, eg contact name,
postal address and country.
You have the option to click a box saying that your delivery addresses is
the same as your payment address.
Once the address details are complete, click on the Submit button.
Registered user
You will be presented with a summary table of any address(es) that you may
have provided previously. If there are no addresses you will be asked to create
one.
In the summary table, you can either change the address(es) or add an extra
one. You then select the address you require for this order, and click on the
Select Address button.
You have the option to click a box saying that your delivery address is the
same as your payment address.
Selecting a delivery option
If your delivery address is in Great Britain, you have three options for
delivery:
- default - delivery within 10 days for which there is no delivery
charge;
- next day - delivery by the next working for which there is a charge of £10
(including VAT at 15%);
- two day - delivery within two working days for which there is a charge of
£5 (including VAT at 15%).
For options 2 and 3, your order would need to be received by our warehouse
before 12.00 noon (UK time) for it be processed that day. Unfortunately it is
not possible to provide this service to PO Box numbers or addresses in Northern
Ireland, Orkneys, Shetlands and the Isle of Wight.
Once you've selected your delivery option, click on the Check-out button to
take you to the Payment Address page.
Entering your payment address
If you clicked on the box in the Delivery Address page saying that your
payment address is the same as your delivery address, you will go straight to
the Order Summary page.
If you are asked for your payment address details there are two options - as
a guest user or as a registered user (similar to the delivery address).
Guest
You have a form to fill in with the address for your credit card or where
you wish to be invoiced. Some parts of the form have to be filled in, eg
contact name, postal address and country.
Once the address details are complete, click on the Submit button.
Registered user
You will be presented with a summary table of any address(es) that you may
have provided previously. If there are no addresses you will be asked to
create one.
In the summary table, you can either change the address(es) or add an extra
one. You then select the address you require for this order, and click on the
Select Address button.
Viewing your order summary
The Order Summary page contains:
- confirmation of your payment/delivery address(es) plus any delivery
option;
- details of your basket, ie quantities and title of publications ordered
plus prices, delivery charges (if any) and the order total.
If you wish, you can add in a reference for your records and give any
special instructions that you may have for the order.
At this stage, you can still add/remove items and change addresses by
clicking on the Amend Order button. This takes you back to the Basket page.
Once you are satisfied that your order is complete, you can submit your
order.
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