HSE BOOKS TERMS AND CONDITIONS

What are HSE Books Terms and Conditions?

For information about your statutory rights you should visit the following UK government website:

Disclaimer

Every effort is made to ensure that the information provided in the HSE Books printed catalogues and on the HSE Books commercial website is accurate but no legal responsibility is accepted for any errors or omissions. The price and/or availability of any products are subject to change without prior notice.

Prices for all products, but especially 'older' titles, are subject to ongoing review when reprint action is being considered.

Every effort will be made to deliver orders on mainland Great Britain within 10 working days (Saturdays and Sundays excluded) from the dates on which orders are processed. HSE Books will not be responsible if, for example, stock shortages or delays involving HSE Books commercial carriers extend this period beyond 10 working days.

HSE Books cannot be responsible if the times or dates given in good faith for the delivery of goods by third parties are not met. This is particularly the case with premium delivery services where delivery is required within the 10 working day period.

Ownership

All priced products leaving the HSE Books warehouse remain the property of HSE Books until the goods are paid for.

Payment

Credit cards and credit accounts will not be debited until the goods ordered have left the HSE Books warehouse.

Quality

All products leaving the HSE Books warehouse should be free from defect. Customers are responsible for inspecting goods received as soon as it is reasonably practical. Complaints about the quality of products which only become apparent after delivery must be reported to HSE Books within 10 days of the date recorded on the delivery note.

Customers must refuse delivery of packages and parcels which are delivered in a damaged condition.

Shortages

Complaints concerning the number of copies received must be made to HSE Books within 10 days of the date recorded on the delivery note.

Supply of free publications

HSE Books will process, without charge, an order for a single copy of a free publication for delivery to an address within Great Britain and Northern Ireland subject to a maximum of 25 different titles. Orders for more than 25 assorted titles will be subject to a handling charge which will increase with the number of titles ordered.

HSE Books will process orders for up to 25 copies of any free publication which is not sold in priced packs. HSE Books reserves the right, without prior notice, to reduce the quantity of free publications supplied or to request payment.

Returns

Under the Distance Selling Regulations, customers have the right to cancel the contract for the purchase of any HSE Books items within 7 working days of the expected delivery date. The expected delivery date will be 10 working days (Saturday and Sunday excluded) from the date in the 'Date Processed' field on the relevant delivery note. These Regulations do not apply to the purchase of video, DVD or software products where the item purchased has been unsealed.

Customers wishing to cancel a purchase under the Distance Selling Regulations should clearly identify the item which is being returned on the delivery note which accompanies items despatched from the HSE Books warehouse and endorse the document 'Contract to purchase cancelled under DS Regulations'. Items to be returned should be packaged securely and returned to the HSE Books Returns Department, PO Box 1999, Sudbury, Suffolk CO10 2WA along with annotated delivery note within 3 working days of the expected delivery date. Customers should note that they are responsible for all carriage charges involved in the return of items under this legislation. It is recommended that a recorded delivery service is used for this purpose. HSE Books will not be responsible for returned items which are lost in transit and refunds will not be made if delivery to the Returns Department cannot be established.

Customers should note that in the case of a dispute GB legislation will prevail.

Cancellation of 'outstanding' orders

HSE Books reserve the right to cancel without prior notice, any orders for free publications which have been 'temporarily unavailable' for at least 3 months.

Complaints

Complaints will always be investigated. In the first instance, contact HSE Books. Always quote the HSE Books order reference (which is printed on the delivery note) if there is a problem with a specific transaction. Customer services staff at HSE Books will always give their names. Ask to speak with the Customer Services supervisor if you are not satisfied. This procedure should resolve most problems.

Unresolved problems or other reasons for dissatisfaction with the service provided by HSE Books can be forwarded to :

HSE Publications Section
Room 313
Daniel House
Trinity Road
Bootle L20 3TW
E-mail: hsebooks@hse.gsi.gov.uk

E-mail messages should be endorsed 'for the attention of the Distribution Manager'

If you are still not satisfied, you can write to HSE's Director General at the address given below, who will ensure that your complaint is followed up promptly and fairly:

Director General
Health and Safety Executive
Rose Court
2 Southwark Bridge
London SE1 9HS
E-mail: director.general@hse.gsi.gov.uk

You can also write to your MP at Westminster to take up your case with HSE or with ministers. Your MP may also ask the independent Parliamentary Commissioner for Administration (the Ombudsman) to review your complaint.