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Managing work-related violence in licensed and retail premises

Title Managing work-related violence in licensed and retail premises
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Author HSE
Series Code INDG
Series Number 423
Publisher HSE BOOKS
Date of Publication 2008
Length 16 pages
Stock Code INDG423
ISBN 9780717662340
Quantity Per Pack 10
Notes leaflet. (INDG423) (INDG 423) 10 copies per pack More detailed information can be found in a toolkit on the HSE website at: www.hse.gov.uk/violence/toolkit/index.htm
Abstract This leaflet contains information and practical advice on how to assess and tackle the risk of violence to your staff. The advice is based on what people who work in pubs, clubs and shops have told us about their experience of tackling violence where they work, including measures that have helped combat the problem. Contents: Why should you be concerned? What should you be doing? Assessing the risks of work-related violence; Reporting and recording incidents; What can you do to control the risk of violence? Work environment; Working practices; Training; Legal options; Partnership working and special schemes; Providing support after an incident; Further information; Case studies.
Keywords Violence; Licensed premises; Retail premises; Pubs; Shops; Supermarkets; Customers
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